Message from the Chairman

Dear Esteemed Supporters,

We extend our heartfelt gratitude for your unwavering support over the years.

Since 1994, WellBe has been dedicated to providing emergency medical support services, and we are proud to mark the significant milestone of our 30th anniversary in 2024. In our continuous commitment to better serve you, we are pleased to announce the enhancement of the following services:

1. In critical situations where prompt and specialized responses are paramount, we recognize the importance of having our members' personal information registered within WellBe for emergency purposes. Leveraging the advantages of the WellBe's network, we ensure swift emergency responses. We kindly ask for your continued cooperation in providing updated information.
   Furthermore, we aim to strengthen emergency response systems and services by requiring members to carry necessary personal information.
2. To effectively prevent major illnesses, we will reinforce the system for on-site medical examinations. We will improve post-examination follow-up services to ensure no vital check or treatment is overlooked. Additionally, in compliance with relevant personal information protection laws of various countries, we intend, with your understanding, to establish a system allowing the use of examination result data in emergency situations.
3. For psychological care, due to various cultural and linguistic barriers overseas, accessing local medical resources can be challenging. Hence, WellBe will promote the use of online consultations (SOKUYAKU) for psychological care and strive to broaden options for long-term chronic disease medication prescriptions and consultations with other departments.
4. We will enhance the provision of information from local renowned doctors and services provided by Japanese medical advisors. Additionally, starting from April 2024, critical case consultations will be provided online by our newly recruited emergency medical doctor, who joined last year as a medical adviser, aiming to alleviate concerns regarding medical matters.
5. Despite thorough health management, infectious diseases may still occur. We are committed to providing up-to-date information on outbreaks, vaccines, and preventive measures.
6. In Southeast Asia countries, China, India, and Mexico, compensation for a serious car accident injury is relatively lower than in Japan. Therefore, in countries with high traffic accident risks, in addition to damage assessment, we are also providing one-stop services including car insurance design and advice, accident handling, and insurance claims.

We will uphold the mission of "strive to give comfort to our clients", and pledge to provide all of our members with a better, safer and more secure environment.

We sincerely appreciate your continued cooperation and support.